Cancellation and Return Policy

Digital Products and Game License Keys

Instant Delivery:
All digital products, including game license keys, are delivered instantly to the email address provided at checkout. Please ensure your email address is entered correctly to avoid delivery issues.

Non-Refundable Items:

• Digital products, such as game license keys, are non-refundable once delivered.
• As license keys are unique and one-time use, we cannot accept returns or exchanges unless there is a verified issue.

Exceptions for Refunds or Exchanges:
Refunds or exchanges may be considered under the following conditions:

1. Technical Issues:
   • If the license key is invalid or does not activate as intended.
   • You must report the issue to our support team within 7 days of purchase, including proof of the error.
2. Incorrect Product:
   • If you receive a product different from what was ordered.

Resolution Process:

• Our team will verify the issue within 5 business days of your report.
• If a refund or replacement is approved, it will be processed immediately, and refunds will be issued to the original payment method.

Gift Cards

• Gift cards are non-refundable and cannot be exchanged for cash or credit.
• Lost or stolen gift cards cannot be replaced.

General Terms

• Refunds or exchanges will only be processed if the issue is reported within the specified timeframe.
• For all refund or exchange requests, contact our support team at info@codetrade.co.uk with your order details and any relevant proof (e.g., screenshots of errors).
• Refunds will be issued within 5-10 business days after approval.

How to Request a Cancellation or Refund

To initiate a cancellation or report an issue with your digital product, please email us at info@codetrade.co.uk with:

• Your order number.
• A detailed description of the issue.
• Supporting evidence, if applicable (e.g., error messages or screenshots).

Our team is here to assist you promptly and ensure a smooth resolution.